When it comes to running a business, you plan to have a good relationship with your audience and experience steady growth. However, that’s not entirely realistic. Every business, no matter how hard it tries, is likely to experience some form of crisis.
If that’s the case, you might wonder what the point is to make a plan. Unfortunately, not having a plan to manage a crisis will only make the situation worse. Because of that, it’s important for you to prepare, anticipate, and be proactive when a problem arises.
The Components of a Proactive Crisis Management Plan
Whether or not you want to grow your business, there are numerous benefits of implementing proactive crisis management as part of your public relations plan. Positive exposure in your community and the media will significantly help your brand in the future.
For that reason, proactive crisis management involves building a positive image for the key leaders of your business. The more your audience respects your leaders as good people who are experts at what they do, the greater advantage you have in a crisis. To achieve that, you could have your leadership team appear in business stories and media profiles occasionally.
Another component of a proactive crisis management plan involves regularly reviewing your brand’s status on social media and search engine results. Twitter, Facebook, digital news outlets, and the like are the first places where you’ll learn about a developing crisis. Monitoring these areas allows you to respond to and repair the situation quickly.
Also, a proactive crisis management plan requires you to examine and strengthen your relationships with the community, local and national media, and government officials. With these strong relationships, you’ll get the support you need to rebuild credibility after a crisis.
How to Manage a Crisis Properly
When a crisis arises, you can avoid significant losses and a worst-case scenario with proper reputation management. It’s possible when you follow several important rules:
— Don’t issue a frantic or emotional response. Assess the issue, talk with your team, and determine the best way to handle the situation first.
— Don’t try to cover up the crisis because it will only make the situation worse. Instead, investigate the situation, take responsibility if your company is at fault, and acknowledge your customers’ concerns.
— Along with being accountable, make sure that your response is transparent and human. Issue an honest response or direct apology rather than say that you’ll look into the matter.
— Afterwards, analyze the situation and tell your customers how you plan to rectify the problem or revise procedures. Then, follow through with your promise to show you’re making a change.
Creating Your Proactive Plan
It’s common for small business owners not to know where to start with crisis management planning. If this is you, you can search for “public relations near me” to get started. As a P.R. company in Las Vegas and Henderson, GYC Vegas has an experienced team of professionals who can manage crises and your overall brand image.